1. Eligibility for Refund or Replacement

Refunds or replacements are only provided for:

• Damaged products

• Defective products

• Incorrect product received

We do not accept returns for:

• Change of mind

• Wrong size/color ordered

• Minor appearance differences

2. Required Proof

To process a refund/replacement request, you must provide:

• Clear photos of the product issue

• Mandatory parcel opening video

• Shipping label images

Requests without proper proof cannot be processed.

3. Claim Time Window

You must raise the issue within:

• 48 hours of delivery

4. After Approval

If your claim is approved:

• A replacement product will be shipped free of cost, OR

• A refund will be issued to your original payment method.

5. Non-Refundable Conditions

Refunds will not be issued for:

• Products used after delivery

• Damage caused by the customer

• Claims without photo/video proof

6. Contact for Refund Claims

📧 auralumencart@gmail.com
📱 +91 8884091777